Your privacy matters.

Hi there! Welcome to benssur Pty Ltd (ABN 69661691970), also known as benssur or benssur Furniture. Throughout this policy, we'll refer to ourselves as "we," "us," and "our," and we'll call you "you" or "your."

Your Privacy Matters to Us!

We're committed to protecting your privacy in accordance with the Australian Privacy Principles outlined in the Privacy Act 1988. If you have any questions, concerns, or complaints about our privacy practices, please reach out to us at support@benssur.com.au.

Our Privacy Policy may be updated periodically to reflect changes in privacy laws, our business practices, technological advancements, and customer feedback. We'll notify you of these changes by posting the latest version on our website at www.benssur.com.au. We encourage you to check our site regularly to stay informed.

By providing your personal information to us, you consent to our collection, use, and disclosure of that information in accordance with this Privacy Policy.

This Privacy Policy applies to you if you:

• Access our website from Australia,
• Purchase our products in Australia, or
• Are a prospective employee, supplier, or business partner in Australia.

Personal information refers to any details that identify you or could reasonably identify you. This includes:

• Contact Information: Name, job title, address, email, phone number.
• Age or Date of Birth: To verify your age and for demographic purposes.
• Device and Usage Data: Device ID, type, location, IP address, website traffic, and usage statistics. This helps us understand how you use our website and improve its functionality.
• Employment Information: For employees or job applicants, details about qualifications, skills, and experience. This helps us manage employment processes and evaluate potential candidates.
• Supplier Information: For suppliers, details about your business, products, services, and pricing. This helps us manage our business relationships and procure goods and services effectively.
• Additional Details: Any extra information you provide directly through our website, through surveys, promotions, or via other platforms.

We gather your personal information through various interactions, including when you:

• Browse and use our website: We automatically collect certain information through our server logs and analytics tools
• Make purchases or express interest in our products online, over the phone, or in person: Details collected during the process.
• Participate in surveys, promotions, or reward programs: Information you provide when engaging in these activities.
• Contact us via email, phone, or mail: Information collected during these communications.
• Engage with us on social media: Data collected from your interactions on social media platforms.
• Apply for a job: Information provided during the job application process.
• Are referred to us by third-party services: Information provided through referral services.

We collect, use, and disclose your personal information to:

• Respond to your inquiries: Provide you with information about our products and services.
• Assist with orders and process payments: Manage and fulfill your purchases.
• Handle claims for repairs, replacements, or refunds: Address any issues you may have with our products.
• Send newsletters and information about new products, sales, and promotions: Keep you informed about our latest offerings and news. All communications we send you will adhere to direct marketing laws and regulations, including the Spam Act.
• Invite you to participate in market research: Gather insights to improve our products and services.
• Gather feedback: Understand your experience with our products and services and make necessary improvements.
• Ensure website security and prevent fraud: Protect our website and your information from security threats.

We may share your personal information with:

• Our employees: To fulfill their job duties and provide you with the best service.
• Third-party suppliers and service providers: Including logistics, IT services, payment systems, and market research providers who assist us in operating our business.
• Sponsors or promoters of any competitions we conduct through our services: To manage these activities.
• Third-party marketing partners: To provide you with information about products, services, and offers that may interest you (if you opt-in).
• Professional advisers and agents: For legal, financial, and other professional advice.
• Entities receiving our assets or business: In the event of a sale, merger, or acquisition.
• Government agencies and law enforcement: As required by law.

You are not required to provide any personal information, but we do need certain details, such as your name and address, to conduct business with you. If you choose not to provide your personal information, we may not be able to:

• Do business with you: Engage in transactions or business activities.
• Supply our products: Process and deliver your orders.
• Assist with inquiries, complaints, or product issues: Provide customer support or address product concerns.
• Allow participation in promotions or rewards programs: Include you in special offers or programs.
• Offer employment opportunities: Consider you for job positions.

Our website uses cookies and similar tools to support the cart, account sign-in, preferences, analytics and marketing functions. These tools may recognise your browser or device across visits.

• Essential Cookies: Necessary for basic website functionality such as maintaining the session of users or keeping users logged in.
• Functionality Cookies: Remember information such as your preferences or cart information.
• Performance Cookies: Help us understand how you use our site and improve its performance.
• Third-Party Cookies: Used by Plugins and Services for functionalities provided by third-party plugins (e.g., payment gateways, live chat).

While cookies typically do not personally identify you, they do collect information such as the pages you visit, the time and date of your visit, and the IP address assigned to your device. This data helps us analyze site usage and improve our services to better meet customer needs.

However, some cookies may include personal information. For example, a cookie linked to your account will be considered personal information under the Privacy Act. We will handle any personal information collected by cookies in accordance with this Privacy Policy, just as we handle all other personal information.

You can adjust your browser settings to disable cookies or receive a warning when cookies are being used. However, disabling cookies might limit your access to certain features of our website or affect your experience.

Sometimes we need to use functions provided by third parties, which may involve the collection, storage, and analysis of data from visitors to our website. In such cases, the third party's privacy policy and terms of service will apply.

For example, our site is protected by Google reCAPTCHA, it will detect and protect us from spam activities. Google collects and analyzes data to identify any suspicious activity and stores this data on their servers. Therefore, Google's privacy policy and terms of service also apply.

Our online store uses third-party payment providers to process payments. Card details are handled through the payment provider’s systems. We retain order and transaction records and may receive payment references, tokens and limited payment details needed to manage payments and refunds. The payment provider’s own terms and privacy policy also apply.

We store your personal information in both electronic and physical formats with various security measures in place to protect it. These measures include physical, administrative, and technical safeguards to protect against misuse, interference, loss, and unauthorized access or disclosure. Despite our efforts, we cannot guarantee complete security.

We may disclose your information to third-party service providers outside Australia, such as cloud storage providers and other technical service providers. We do our best to ensure these recipients handle your information in compliance with the Australian Privacy Principles.

Our website may contain links to third-party sites or tools. We are not responsible for the privacy practices of these sites or tools and recommend reviewing their privacy policies before engaging with them.

To access, update, correct, or delete your personal information, contact us at support@benssur.com.au. We may need to verify your identity before processing your request.

We keep personal information for as long as reasonably needed for the purpose it was collected, including order support, warranty claims, accounting and legal obligations. We take reasonable steps to destroy or de-identify information when it is no longer needed, unless we must retain it by law.

For access, correction or a privacy complaint, email support@benssur.com.au, call (03) 7302 0148, or write to benssur Pty Ltd, 255 Swan St, Richmond VIC 3121. We may ask for enough information to confirm your identity.

Tell us what happened and the outcome you are seeking. We’ll review the concern and respond. If it is not resolved, you can contact the Office of the Australian Information Commissioner.

You can unsubscribe from marketing emails using the link in the email or by contacting us. We may still send messages needed to manage your order or claim.

Updated October 2026. The terms in place when you purchased also apply. This update does not reduce any earlier promises or your rights under Australian Consumer Law.