The details, clearly set out.

Welcome! You've landed on our website, and we're glad you're here! We are benssur Pty Ltd (ABN 69661691970), also known as benssur or benssur Furniture. In these Terms, we refer to ourselves as "we", "us", and "our". And you? We'll refer to you as "you" or "your".

Using Our Site and Doing Business with Us

These Terms and Conditions encompass several key areas:

• Website Terms: Your use of our website.
• Sale Terms: The conditions under which we sell our products to you.
• Rewards and Promotion Terms: The terms to participate in our promotions and use our rewards program.
• Common Terms: General terms that apply to all above.

These Terms serve as our guidelines for using this website and conducting transactions with us. By accessing our website, purchasing our products, or participating in our promotions, competitions, or rewards, you're agreeing to these Terms.

Changes to Our Terms

As with everything, change is constant. We periodically update our Terms to include additional guidelines (like special terms for certain products or promotions). We will notify you of any changes by posting updated Terms on our website. Any changes we make won’t affect orders that we have already accepted.

Our Sale Terms are applicable to anyone who purchases our products or services, or who makes an offer to purchase. We encourage you to read these terms carefully. You must acknowledge that you understand and agree to these terms before you can place an order on our website.

Please note that we may update these Sale Terms at any time by posting a new version on our website. The terms that are in effect at the time of your purchase are the ones that apply to your transaction, unless there is a legal requirement for a change.

Our Products

Keeping Our Site Accurate

We do our best to ensure all information on our website is spot-on, but occasionally, typos or errors might slip through in product descriptions, prices, or promotional details. When this happens, we reserve the right to correct any errors without prior notice.

Color Accuracy

As designers, we understand the importance of color. We strive to display our products as accurately as possible. However, the colors you see on your screen might not always match the actual product exactly. Please note that this is not considered a fault.

Updates to Our Products

We’re always reviewing and updating our offerings, so you may notice changes in our product prices, descriptions, and specifications from time to time. These updates are made at our discretion to ensure you have the best possible selection.

Product Availability

We work hard to keep all our products stocked up for you. Despite our best efforts, we might occasionally run low on certain items. We try to update our website quickly if an item is out of stock, but please understand that this might not always be immediate. Also, we reserve the right to discontinue any product at any time, keeping our collection fresh and up-to-date.

Choosing and using your product

Please check the dimensions, intended use and care instructions before ordering. Commercial suitability is assessed separately from warranty cover. Nothing in these terms excludes, restricts or modifies rights, guarantees or remedies that cannot lawfully be excluded, including under Australian Consumer Law.

Your Order

How Ordering Process Works

When you visit our website, take your time to browse and find the perfect items for your space. If something catches your eye, here’s how you can make it yours:

• Place Your Order Simply select the products you love and submit your order in accordance with these Sale Terms at the prices shown on our website.
  Please double-check your products, quantities, delivery details and payment information before submitting your order. Once your order has been confirmed, you cannot cancel it unless permitted under our returns process, under our change-of-mind Returns Policy where eligible.
• Order Confirmation and Acceptance Once your order has been placed, we’ll promptly send you a Tax Invoice / Order Confirmation email confirming the products ordered, prices, delivery charges, GST and total amount paid.
  When this email is sent and your payment has been successfully authorised or received, your order is accepted and a binding contract is formed between you and benssur. We will then process your order for dispatch or production.

Rejection of Your Order

We love fulfilling your orders, and we usually accept every purchase with a smile. However, there are rare occasions where we might need to decline an order. This could be due to several reasons, such as:

• Stock Limits: Sometimes, we have limits on how much of a product can be purchased by a person, household, or in a certain area.
• Pricing or Description Errors: Mistakes happen! If there’s an error in the pricing or product description, we may need to pause your order.
• Order Errors: If there’s a mistake in your order details, we might need to double-check things with you.

Please be aware that, to the extent permitted by law, including the Australian Consumer Law, we may choose to accept or reject your order in whole or in part for any reason, or sometimes, without any specific reason. If we cancel your order, we will notify you as soon as possible and provide a full refund for the cancelled items and any applicable delivery charges.

Your Responsibilities

• Accurate Information: Make sure your account details are up-to-date and accurate to ensure a smooth delivery of your order.
• Security: It's important to keep your account credentials secure. Remember, you're responsible for any orders placed using your account details.
• Use of Your Order: By placing your order, you agree that your order is not placed for any resell, re-supply or reproduction purpose. We're all about fair play, so no reselling, fraud, or causing harm to our systems, please!

Your satisfaction is our priority. We’re here to help every step of the way!

Pricing and Payment

All our prices are listed in Australian dollars and include GST where applicable. All payments are processed in Australian dollars. We accept various payment methods, including credit card and PayPal, along with other options available on our website during the checkout process.

Making a Payment

When you're ready to buy, you’ll see all available payment options at checkout. Please note, these options can change without notice. Remember, completing your payment doesn’t mean your order is accepted, the order is accepted when we confirm the acceptance via email.

Before We Ship

We need to receive your payment in full before we can dispatch your items. If there’s an issue with your payment, like a decline from your bank or credit card issuer, we’ll have to reject your order. Unfortunately, we can’t hold items, and we can’t guarantee they’ll still be available if you try to order again.

Delivery fees

Delivery costs are calculated at checkout for the items in your order and your delivery address, before payment and order submission. The same shipping policy applies to all products. Changes to the delivery address or requested service after ordering may lead to additional charges; we will explain any proposed costs.

If an exceptional delivery issue means we cannot fulfil your order for the quoted cost, we will contact you before dispatch. You may agree to a new quote or choose cancellation and a full refund for the affected order.

Dispatch times

In-stock orders are usually dispatched within 1–2 business days. Made-to-order and restocking items follow their stated product lead times. Dispatch is separate from travel time. We will let you know if we expect a delay.

Standard Shipping

Your order is delivered by one of our delivery partners to the address you give at checkout.

Before ordering

• Provide a street address. We require an Australian street or residential address. Our delivery partners cannot deliver to PO boxes or parcel lockers.
• Check the packed size. Before ordering, make sure the packaged item will fit through doorways, hallways and any lift you plan to use. Check the shipping-box dimensions on the product page where shown. If they are missing, please contact us before ordering.
• Plan for moving furniture inside. You may need to arrange help to move furniture from the ground floor or front door into your home.
• Tell us about access limits. Please tell us about stairs, narrow entries or other access limits before ordering. Some high-risk or inaccessible locations may need a different arrangement.

Delivery days and timing

• Usual delivery days. Deliveries normally take place on weekdays during business hours. We usually book the earliest available day, subject to the delivery partner’s schedule.
• Furniture carriers. Some carriers will contact you by phone or SMS to arrange a delivery date and time.
• Ordinary couriers. Couriers generally provide tracking updates rather than a booked delivery appointment.
• Special timing. If you need a particular day, time window or delivery outside business hours, please contact us before ordering so we can check what is possible.

Specific delivery dates and time slots cannot be guaranteed. Please wait for the delivery partner’s advice before making arrangements.

Delivery updates

We strive to keep you informed throughout the process, via emails and SMS alerts. If you're not available to receive your delivery and you have not authorised us to leave the package at the door, our delivery provider may leave a card, and you will need to collect your order from the courier’s outlet or arrange re-delivery with the contractor. Additional fees may apply if delivery needs to be rescheduled or if re-delivery is required due to no fault of benssur or our delivery partner. In such cases, the fee must be paid prior to re-attempting the delivery.

Additional delivery services

For delivery upstairs, unpacking, assembly or packaging removal, please contact us before ordering.

These services are not included in Standard Shipping and may not be available for your item or location. We will confirm availability and any extra cost before you order.

Please review the access requirements for any confirmed extra service. For Room of Choice Delivery, access above two flights of stairs requires a suitable lift. Check lift dimensions and weight limits, and clear the access path before delivery.

Authority to Leave (ATL)

If you can’t be home to receive your delivery, we encourage you to authorize couriers to leave parcels in a safe place out of the weather. You might be contacted by our delivery provider to ask if you want to authorize to leave. Giving permission for ATL will help you receive your goods on the first attempt and avoid the hassle of missed deliveries and re-deliveries. Please note that by authorizing ATL, you accept the risks associated with unattended deliveries, including loss or damage.

If you prefer not to allow us to leave your delivery in a safe place, we will require authorization upon delivery.

Failed delivery

We strive to fulfill every order, but in rare cases, we might have to refuse or cancel your order under the following circumstances:

• PO Boxes or Parcel Lockers: Due to size constraints, we cannot deliver to PO boxes or Parcel Lockers. If no alternative address can be provided, we will have to cancel the order.
• High-Risk or Inaccessible Locations: We reserve the right to refuse delivery to locations we consider high risk for loss or damage, or areas that are inaccessible by standard courier services.
• Failed Delivery and Unpaid Additional Fees: If delivery needs to be rescheduled or if re-delivery is required due to no fault of benssur or our delivery partner, we will send you an invoice for the additional fee. This fee must be paid within 10 days of receipt. If the fee is not paid within this time frame, the order will be canceled and returned to our warehouse.
• Uncollected item at courier’s outlet: If an item has been sent to the courier’s outlet for you to collect and the collection timeframe has lapsed without anyone collecting it, the item will be returned to our warehouse.

If we encounter such issues, we will contact you. If a solution cannot be found, we may have to cancel the order and refund you, less any reasonable shipping, return, and handling costs incurred.

By agreeing to these terms and conditions, you are also agreeing to the terms outlined in our Delivery Policy. We encourage you to visit our Delivery Policy for more details.

Our voluntary warranty starts on the date of delivery. It covers manufacturing defects in materials and workmanship under normal conditions of intended use.

Normal wear and tear, accidental damage, misuse, improper assembly and inadequate maintenance are excluded from voluntary warranty coverage.

Commercial suitability is assessed separately from commercial warranty coverage. Please check that the selected product is suitable for its intended setting before ordering.

Making a warranty claim

1. Get in touch.Use our customer request form or email [email protected]. Share your order number or proof of purchase, what has happened and photos where available.
2. Let us review it.We may ask for a little more information or arrange an assessment. Please contact us before arranging repairs or sending a product back.
3. We’ll work through the remedy.We’ll provide an appropriate repair, replacement or refund under the applicable warranty and Australian Consumer Law. Your rights to choose a remedy under that law are preserved.

benssur covers reasonable return freight for valid warranty claims. Please arrange this with us first and keep any receipts so we can reimburse approved freight. Consumer-law rights to recover reasonable claim expenses are unaffected.

Warranty provider: benssur Pty Ltd
ABN 69 661 691 970
255 Swan St, Richmond VIC 3121, Australia
[email protected] · (03) 7302 0148

This is our business contact address. Please wait for return approval and the correct return address before sending a product.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law. These rights may extend beyond our voluntary warranty periods and may also apply to eligible commercial purchases.

Faulty, damaged or incorrect products

These terms apply to both collections and every product category, including made-to-order and clearance items.

Please report visible delivery damage promptly, preferably within 48 hours of delivery. Include your order number, a description and supporting photos where available. The recommended 48-hour period does not restrict your statutory rights.

We’ll assess the issue and provide an appropriate repair, replacement or refund in line with the applicable warranty and Australian Consumer Law. The 20% restocking fee does not apply to remedies under Australian Consumer Law.

Change-of-mind returns

For approved change-of-mind returns, your refund is 80% of the product price paid. Original delivery charges and any return shipping you pay are excluded. These terms do not apply the restocking fee to consumer-law remedies.

Full details are in our Warranty Policy and Returns Policy. Refunds are returned to the original payment method where possible. If that is not possible, we’ll agree a suitable alternative with you. We may need to verify payment details to protect against fraud.

While we strive to meet all our commitments, there are times when factors beyond our control may cause delays or affect our ability to fulfill your order. We will not be liable for any such delays or non-performance. Situations that might lead to this include, but are not limited to:

• Natural disasters and extreme weather conditions
• Strikes or labor disputes
• Government actions
• Factory closures
• Delays from our suppliers

In such cases, we may need to cancel an order even after it has been accepted. We appreciate your understanding during these unpredictable events.

We're glad you're here! Feel free to explore and check out what we offer. However, before you dive in, it’s important that you understand by using our site, you agree to our Website Terms.

Our Website Terms apply to everyone who accesses our site, whether you’re a customer, supplier, advertiser, service provider, or just browsing. Please note, we reserve the right to update these terms at any time.

Privacy

When you use our website, we may collect personal information in several ways, including when you:

• Visit our website
• Sign up for our newsletter
• Use our chat feature
• Make a purchase or express interest in our products
• Participate in promotions, competitions, or rewards
• Contact us via email, phone, or social media

This information helps us to not only provide and improve our services but also to communicate with you effectively. Our Privacy Policy details how we handle your data, including disclosure to third parties such as IT suppliers, freight handlers, and our business partners, as well as to overseas recipients like cloud hosting providers. This is necessary to offer you an efficient online shopping experience. We adhere to the Australian Privacy Principles to ensure your data is handled properly.

By providing your personal information, you are agreeing to the terms outlined in our Privacy Policy and these Terms. We encourage you to visit our Privacy Policy for more details.

Use Rules

Our website is for your personal use only. To keep you, us, and all our guests safe, we just have a couple of very simple rules.

• Obey the Law: Keep everything legal.
• Respect Property: Treat our site and what belongs to others with care.
• Respect Privacy and Reputation: Respect personal information and reputations of all.

Intellectual property

We either own or hold the licenses for all intellectual property on our website. These works are protected by intellectual property laws both in Australia and internationally. All rights are reserved.

The use of our content for commercial purposes without obtaining a license from us is strictly prohibited.

No content from our site may be copied, published, or used—personally or commercially—without our explicit written permission.

Reviews & Feedback

We truly cherish and appreciate genuine reviews, ratings, and photos from our customers who have purchased and experienced our products. Your feedback is incredibly valuable to us—it's one of the most important resources we have to improve our products and services.

We might also reach out via email, inviting you to review your recent purchases.

By submitting your review, including any photos, you agree to the following:

• Non-Confidentiality: Any review content you submit is not confidential. We may attribute your content at our discretion.
• Licensing: You grant us a perpetual, royalty-free license to use, modify, adapt, reproduce, transmit, publish, distribute, and create derivative works from your review content globally in any media as allowed by law.
• Ownership and Permission: You confirm that you own or have the necessary consents to submit your review and to have it published. We are not obligated to keep the content confidential.

We are committed to displaying all customer reviews, both positive and negative. However, to maintain the integrity of our review system, some reviews may be rejected if they violate our terms and policies, including but not limited to:

• Inappropriate Content: Unlawful, misleading, profane, offensive, sexually inappropriate, threatening, abusive, or hateful content, including defamatory remarks about race, ethnicity, beliefs, or any identifiable entity.
• Spam and Advertising: Any form of spam or commercial advertising.
• Links and URLs: Hyperlinks not related to our products, except for links to other products sold on our website.
• Personal Information: Disclosure of personal contact details such as phone numbers, email addresses, or mailing addresses.
• Mentions of Competitors: Any mention of competitor retailers.
• Incorrect Product Reviews: Reviews that are submitted for a product different from the one being reviewed.

We reserve the right to reject, remove, or ignore any reviews that violate our terms and policies.

Limiting Access

If you don’t follow these rules, we may have to ask you to leave our digital home. This could mean ending your access to our website, preventing future access, or even reporting your activity to law enforcement if necessary. We reserve the right to restrict, suspend, or terminate your access to our website, its content, or features at any time without notice, and we will not be liable for any resulting damages or losses.

If we suspect your user account has been misused by you or someone else, we may have to delete your account and any associated information, including orders and payments.

Security

To the extent permitted by law, including the Australian Consumer Law, we cannot guarantee that access to our website will be uninterrupted, error-free, virus-free, or completely secure. We are not liable for any interference with or damage to your or any other computer systems that may occur while using our website or any linked external tools and websites.

Limitation of Our Liability

While we strive to provide a reliable and informative website, we must clarify the limits of our responsibility. To the maximum extent permitted by law, including the Australian Consumer Law, we are not liable for any direct or indirect losses, damages, or expenses that may occur as a result of your use of our website. This includes but is not limited to losses caused by using or relying on any information or materials available on our website, any links to third-party websites, or tools, or issues like our website being inaccessible or containing inaccurate, incomplete, or outdated information.

Indemnity from You

By using our website, you agree to indemnify and hold harmless our company, along with our directors, officers, employees, and agents, against any losses, liabilities, claims, demands, legal costs, and expenses arising out of or related to your actions, conduct, or breach of these Terms. This indemnity applies to the maximum extent permitted by law, including the Australian Consumer Law.

We’re passionate about providing our customers with great benefits through exciting promotions and rewards programs. Please note that promotion or reward points are non-transferable and cannot be exchanged for cash or other credits.

Due to the ever-changing nature of promotions, additional terms may apply to each Promotion offer or reward. If there's any inconsistency between these additional terms and these Terms here, the additional terms will take precedence. By participating in a promotion or reward, you agree to our Terms, Privacy Policy, and any relevant additional terms.

benssur Furniture reserves the right to modify or terminate the Rewards program and Promo Code Systems at any time without prior notice, with any changes communicated through our website taking immediate effect.

For any questions or concerns regarding the rewards program or Promo Codes, customers can contact our team at [email protected]. Thank you for shopping with benssur Furniture!

Promo Codes

benssur may offer promotional codes applicable to specified purchases made through our website. Each promotion and promotional code will be subject to terms and conditions specified at the time, including the duration of the code's validity.

A free promotional product has no paid product amount to refund for change of mind. Applicable warranties and Australian Consumer Law rights still apply. Any specific offer terms will be shown with the promotion.

Promo Codes may be distributed through various channels, including email newsletters, social media, and promotional events.

Using Promo Codes:

• Promo Codes must be entered at the time of checkout to be applied.
• Only one Promo Code can be used per transaction, unless stated otherwise.
• Promo Codes cannot be applied to previous purchases or combined with other offers, unless explicitly stated otherwise.

Validity:

• Promo Codes are active when a new campaign starts and are subject to their own specific terms each time.
• Promo Codes cannot be redeemed after their expiration date.
• Promo Codes cannot be reused after redemption, even if the order is refunded.

Misuse:

Promo Codes obtained through unauthorized channels or fraudulent means will be invalidated. benssur Furniture reserves the right to refuse, cancel, or suspend the use of any Promo Code if fraud or misuse is suspected.

Complete Agreement

This document, along with any referenced documents, forms the complete agreement between you and benssur regarding your use of our website and services. It replaces all previous agreements and understandings, whether oral or written.

Transfer of Rights

We may transfer our rights and obligations under this agreement to any third party without your consent to facilitate business operations such as order fulfillment, product delivery, or service management.

Validity and Enforceability

If any part of this agreement is found to be invalid or unenforceable by a court, that part will be severed, but the rest of the agreement will remain effective and enforceable.

Rights and Remedies

Failure by us to enforce any provision of this agreement does not constitute a waiver of that provision. Waivers must be explicitly made in writing and signed by us.

Interpretation

Should any ambiguities arise in interpreting these terms, they will not be construed against the party that drafted them.

Updated October 2026. The terms in place when you purchased also apply. This update does not reduce any earlier promises or your rights under Australian Consumer Law.