A few helpful answers.

We are benssur Pty Ltd, an Australian company. ABN 69 661 691 970.

For an order, return or warranty request, use our customer request form. For other questions, use Contact Us or email hello@benssur.com.au.

Our Melbourne showroom is at 255 Swan St, Richmond VIC 3121. Please check current opening hours and confirm the Signature Collection pieces you’d like to see before visiting. Curated Collection products are available online only.

Our approach starts with proportion, materials, comfort and everyday use. Signature Collection brings together original benssur designs, distinctive pieces and recreated classics. Curated Collection brings together furniture from other brands, selected with an architect’s eye.

Please contact us to check which Signature Collection pieces and finishes are on display before visiting. Curated Collection products are available online only.

Photos help you understand the product. Natural timber grain and colour can vary between pieces, and screens may show colour differently. Please ask about a finish before ordering if you need help. Your rights for incorrectly described products are unaffected.

Only in-stock Signature Collection products, excluding clearance, final sale, made-to-order, custom-made and bespoke purchases. Request approval within 30 days of delivery. Curated Collection products do not have change-of-mind returns.

See the Returns Policy for the full conditions, fee and freight costs.

On the date your product is delivered. See the table above for the relevant voluntary warranty period.

You may still have rights under Australian Consumer Law. A stated warranty period does not set a time limit on those rights. Please contact us so we can assess the issue.

No. Suitability depends on the product, setting and intended use. Please check with us before ordering for a commercial project.

Your delivery cost is calculated at checkout for the items in your order and your delivery address. You can review the cost before paying.

In-stock orders are usually dispatched within 1–2 business days. Made-to-order and restocking items follow their stated lead times. We’ll let you know if we expect a delay.

Travel time depends on your location and delivery service. Many orders arrive within 2–5 business days after dispatch; some locations can take up to 14 days. These are estimates, not guaranteed arrival dates. Tracking is provided when available.

Some regional or difficult-to-access addresses need a separate quote. Please contact us with your address and the items you’d like to order.

We work with third-party delivery partners. Items from different warehouses may arrive separately. Please check tracking and any delivery messages for each part of your order.

• Usual delivery days. Deliveries normally take place on weekdays during business hours. We usually book the earliest available day, subject to the delivery partner’s schedule.
• Furniture carriers. Some carriers will contact you by phone or SMS to arrange a delivery date and time.
• Ordinary couriers. Couriers generally provide tracking updates rather than a booked delivery appointment.
• Special timing. If you need a particular day, time window or delivery outside business hours, please contact us before ordering so we can check what is possible.

Specific delivery dates and time slots cannot be guaranteed. Please wait for the delivery partner’s advice before making arrangements.

• Provide a street address. We require an Australian street or residential address. Our delivery partners cannot deliver to PO boxes or parcel lockers.
• Check the packed size. Before ordering, make sure the packaged item will fit through doorways, hallways and any lift you plan to use. Check the shipping-box dimensions on the product page where shown. If they are missing, please contact us before ordering.
• Plan for moving furniture inside. You may need to arrange help to move furniture from the ground floor or front door into your home.
• Tell us about access limits. Please tell us about stairs, narrow entries or other access limits before ordering. Some high-risk or inaccessible locations may need a different arrangement.

For delivery upstairs, unpacking, assembly or packaging removal, please contact us before ordering.

These services are not included in Standard Shipping and may not be available for your item or location. We will confirm availability and any extra cost before you order.

Please review the access requirements for any confirmed extra service. For Room of Choice Delivery, access above two flights of stairs requires a suitable lift. Check lift dimensions and weight limits, and clear the access path before delivery.

Where your carrier offers it, you can authorise delivery to a safe place. Consider the risk of loss or damage before choosing an unattended delivery. Your statutory rights remain unaffected.

Please use our customer request form as soon as possible. Changes may not be possible once processing has been locked by the carrier. Address changes, missed deliveries or restricted access may lead to extra charges; we’ll explain any proposed charges.

Only in-stock Signature Collection products, excluding clearance, final sale, made-to-order, custom-made and bespoke purchases. Request approval within 30 days of delivery. Curated Collection products do not have change-of-mind returns.

For an approved change-of-mind return, 80% of the product price paid is refunded after receipt, inspection and approval. A 20% restocking fee applies. Original delivery charges and your return shipping costs are not refunded.

Secure packaging is required to protect the product in transit. Original packaging is preferred. The product must be as new, clean, undamaged and resaleable.

These terms apply to both collections and every product category, including made-to-order and clearance items.

Please report visible delivery damage promptly, preferably within 48 hours of delivery. Include your order number, a description and supporting photos where available. The recommended 48-hour period does not restrict your statutory rights.

We’ll assess the issue and provide an appropriate repair, replacement or refund in line with the applicable warranty and Australian Consumer Law. The 20% restocking fee does not apply to remedies under Australian Consumer Law.