benssur · Warranty Policy
Warranty, with care.
Clear cover for your furniture, with support when you need it.
Your warranty
| Product | Residential use | Commercial use |
|---|---|---|
| Signature Collection · All tables | 3 years | 2 years |
| Signature Collection · All other products | 2 years | 1 year |
| Curated Collection · All products | 1 year | No additional commercial warranty |
These are voluntary warranty periods, in addition to your rights under Australian Consumer Law.
Two collections
| Collection | What you’ll find |
|---|---|
| benssur Signature Collection | Our core furniture range: original benssur designs, distinctive hard-to-find pieces and carefully recreated design classics. Look for benssur in the product’s brand details. |
| benssur Curated Collection | A selection from other brands, chosen with an architect’s eye for design, quality and function. Available online only. |
What’s covered
Our voluntary warranty starts on the date of delivery. It covers manufacturing defects in materials and workmanship under normal conditions of intended use.
Normal wear and tear, accidental damage, misuse, improper assembly and inadequate maintenance are excluded from voluntary warranty coverage.
Commercial suitability is assessed separately from commercial warranty coverage. Please check that the selected product is suitable for its intended setting before ordering.
Making a claim
- Get in touch.Use our customer request form or email [email protected]. Share your order number or proof of purchase, what has happened and photos where available.
- Let us review it.We may ask for a little more information or arrange an assessment. Please contact us before arranging repairs or sending a product back.
- We’ll work through the remedy.We’ll provide an appropriate repair, replacement or refund under the applicable warranty and Australian Consumer Law. Your rights to choose a remedy under that law are preserved.
benssur covers reasonable return freight for valid warranty claims. Please arrange this with us first and keep any receipts so we can reimburse approved freight. Consumer-law rights to recover reasonable claim expenses are unaffected.
Damage or an incorrect item
These terms apply to both collections and every product category, including made-to-order and clearance items.
Please report visible delivery damage promptly, preferably within 48 hours of delivery. Include your order number, a description and supporting photos where available. The recommended 48-hour period does not restrict your statutory rights.
We’ll assess the issue and provide an appropriate repair, replacement or refund in line with the applicable warranty and Australian Consumer Law. The 20% restocking fee does not apply to remedies under Australian Consumer Law.
Your consumer rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law. These rights may extend beyond our voluntary warranty periods and may also apply to eligible commercial purchases.
A few helpful answers
When does the warranty start?
On the date your product is delivered. See the table above for the relevant voluntary warranty period.
Can I claim after the voluntary warranty ends?
You may still have rights under Australian Consumer Law. A stated warranty period does not set a time limit on those rights. Please contact us so we can assess the issue.
Does a commercial warranty mean a product suits every venue?
No. Suitability depends on the product, setting and intended use. Please check with us before ordering for a commercial project.
Our details
Warranty provider: benssur Pty Ltd
ABN 69 661 691 970
255 Swan St, Richmond VIC 3121, Australia
[email protected] · (03) 7302 0148
This is our business contact address. Please wait for return approval and the correct return address before sending a product.
Updated October 2026. The terms in place when you purchased also apply. This update does not reduce any earlier promises or your rights under Australian Consumer Law.