benssur Warranty

All benssur products are carefully designed and manufactured. It is always our absolute priority to bring you good design and quality. However, if things do go wrong, don’t worry at all—we’ve got you covered with our exceptional warranty!

What is benssur Warranty?

Our warranty is here to give you peace of mind! It covers the repair, replacement, or partial/full refund of any product that has a manufacturing or material defect. When you feel like ‘Oh, I think this product is broken in a way it shouldn’t be’ simply get in touch with us. Our friendly team will get things sorted out for you! Please refer to the warranty section in our T&C if you want more details.

Want to make a warranty claim? Use our customer request form.

FAQs

Yes, all benssur products come with our warranty. Typically, chairs have a 2-year warranty, and tables have a 3-year warranty. You can rest assured that we won’t leave you with a defective product.

The warranty is designed to cover any manufacturing or material defect, provided that:

  • the defect is not the result of normal wear and tear or a natural characteristic of the product or a material used in the product.
  • The furniture product must be used in the usual course, for its intended purpose, and following our recommended care and use information.

The following are not covered by benssur Warranty:

  • Normal wear and tear.
  • Variations in exact wood colour and grain.
  • Insignificant variations in product dimensions
  • Insignificant superficial blemishes or imperfections that don’t affect the overall functionality or quality of the product.
  • Damage caused by misuse, abuse, or intentional actions.
  • Damage from improper assembly or modifications—unless it’s done by us or our approved contractors.
  • Damage from using the product in ways it wasn’t designed for, or from neglecting proper care and maintenance.
  • Damage that only affects the packaging.
  • Damage from handling and transporting the product after delivery.

No, benssur Furniture is not liable for items sold by third parties. The warranty only applies to the original buyer who purchased directly from us and excludes any resold benssur Furniture products.

Please use our Customer Request Form.

We assess every warranty claim on a case-by-case basis. Depending on the situation, we might repair or replace the product for you. If these options are not feasible, we may issue a partial or full refund based on the extent of the defects. No matter the issue, don’t worry, we’ve got your back! Our aim is to leave a smile on all our customers.

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