90-day Free Trial

No matter if you’re new to benssur or just looking to try something new, we’ve got you covered!

What is 90-day Free Trial?

Our 90-day free trial lets you try our products in the comfort of your home for up to 90 days. If you’re not satisfied, you can return it for a full refund—no strings attached! This trial is designed to give you total confidence when exploring our products. Buy it, try it, and if it’s not the perfect fit, simply return it for a full refund.

*Our policy is here to help you shop confidently for the products you love—not for bulk buying similar items just to compare and return most of them. We review returns case-by-case and may decline those that abuse the policy, like frequent or bulk returns. Let’s keep it fair so we can best serve everyone!

How it Works?

It’s super simple! No catch, no loopholes! Simply buy and use any product to its maximum potential, and you can return it anytime between 14 to 90 days after receiving it. We ask you to keep the item for at least 14 days because sometimes a new piece needs a bit of time to find its perfect spot in your space. If you’re still not entirely happy with it after 14 days, just let us know and we’ll initiate the return process for you!

For customers in the metro areas of Sydney, Melbourne, Adelaide, Brisbane, and Perth, we’ll arrange a free pickup from your place. For other customers, we kindly ask that you arrange your own delivery to one of our designated warehouses.

And that’s it! You can then just sit back and wait for your full refund. Please refer to the 90-day free trial section in our Terms if you want more details.

Want to return something? Use our customer request form.

FAQs

We want you to fully enjoy the product without any worries. We are happy to accept any products returned with normal wear and tear and appreciate your consideration and time in trying our products. Only items with conditions beyond normal wear and tear, such as being stained or damaged, may result in a rejection of the return request.

Yes, you need to fully pay upfront, but you’ll receive a full refund if you return the product.

Generally, no. While it’s highly recommended to keep the original packaging and carton for the trial period, it is not required to initiate a return. However, if the original packaging is not kept, it is the customer’s responsibility to source appropriate packaging to ensure the goods can be returned without damage. Any damage caused during transportation due to inadequate packaging may result in the return request being denied.

Once we receive confirmation from our charity partner that they have received and inspected the item, we will issue your refund. Please be aware that returned products must not be stained or damaged. If products are returned stained, damaged, or missing parts (beyond normal wear and tear), you may only be eligible for a partial refund of up to 60%.

We don’t limit the number of returns because we want you to shop with confidence whenever something catches your eye. But please note, our policy is for trying your desired products—not bulk buying items just to compare and return most of them. Returns are reviewed on a case-by-case basis, and we may decline requests that misuse the policy, like frequent or large-scale returns. Let’s keep it fair so everyone gets the best experience!”

Most of our returned items are donated to one of our charity partners. At benssur, we don’t resell any returned items under any circumstances.

No, our free trial is granted to the original purchaser only.

Please use our Customer Request Form.

For customers in metro areas of Sydney, Melbourne, Adelaide, Perth, and Brisbane, we will arrange the pickup from your place at no cost to you. For customers outside these areas, you will need to arrange your own delivery to one of our charity partner’s warehouses at your cost.

We define metro, regional, and rural areas based on the rates and postcodes provided by our delivery partners. If you have any doubts or questions, please contact [email protected] for more information.

Top Seller